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20 April 2014




Internet Banking

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Internet Banking

Internet Banking is an electronic banking service whereby you can access various banking services from the comfort of your home, office or wherever you are. It involves the use of computers connected to Internet facilities.

Learn more about internet banking.

 

Frequently Asked Questions (FAQ)


Retail User Manual
Download Retail User Manual

Overview

What is Internet Banking?
What are the benefits of Internet Banking?
Is NBC internet banking safe?

Getting Started

How do I register for Internet Banking?
Which accounts can I access through Internet Banking?
How do I access NBC Internet Banking?

Security

What is necessary to consider when using the mailers received by branch?
What is secret questions registration?
Is it necessary to put all three questions with their answers and is it possible to put the same question and answer to secret questions registration interface?
How do I ensure that I'm logged into the REAL NBC internet banking website?
Can anyone else access my accounts?
What do I do if I forget my username and password?

Services

Account Services
Payments and Transfers
Term Deposits
Laons
Customer Services
How can I view and print account statements?
How do I transfer money from my account to other NBC accounts?
How do I transfer funds from my account to non NBC bank accounts?

Common Issues

When I click the padlock icon in the internet browser address bar I receieve the following message "This certificate has failed to verify for all of its intended purposes."?
What should I do when I receive an error message "invalid user id/ password"? Or user authenification failed?
What should I do when I receive an error message user authentication failed account locked?
What do I do if my PIN is locked?
I don't remember my login password, transaction password and secret question what do I do?
The session terminated while answering secret question. What can I do?
Is there a limit to the amount of money I can transfer in a day?
How do I change my daily transaction limit?
Using Internet banking with IE 9 and above