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21 September 2014




Internet Banking

As of 20 Sep 2014

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Internet Banking

Internet Banking is an electronic banking service whereby you can access various banking services from the comfort of your home, office or wherever you are. It involves the use of computers connected to Internet facilities.

Learn more about internet banking.

 

Frequently Asked Questions (FAQ)


Corporate User Manual
Download Corporate User Manual

Overview

What is Internet Banking?
What are the benefits of Internet Banking?
Is NBC internet banking safe?

Getting Started

How do I register for Internet Banking?
Which accounts can I access through Internet Banking?
How do I add accounts to my profile?
I have received the token and user ID, how do I to get registered?
Why do I have to enroll?
How long will it take for my token password and Certificates to expire?

Security

What is necessary to consider when using the mailers received by branch?
How do I ensure that I'm logged into the REAL NBC internet banking website?
Can anyone else access my accounts?
What do I do if I forget my username and password?

Services

Account Services
Payments and Transfers
Term Deposits
Laons
Customer Services
How can I view and print account statements?
How do I transfer money from my account to other NBC accounts?
How do I transfer funds from my account to non NBC bank accounts?

Common Issues

When I click the padlock icon in the internet browser address bar I receieve the following message "This certificate has failed to verify for all of its intended purposes."?
What should I do when I receive an error message "invalid userid/ password"? Or user authenification failed?
What should I do when I receive an error message user authentication failed account locked?
I don't remember my token password what do I do?
The session terminated. What can I do?
Is there a limit to the amount of money I can transfer in a day?
How do I change my daily transaction limit?
I am unable to submit the enrollment form. Error 1B6 occurred in generating the certificates request?
I have finish the enrollment process but when I login I got this error message "problem in digital signature please contact your system administrator"?
Microsoft Internet Explorer cannot access cryptographic provider for private key. Keyset does not exist?
Using Internet banking with IE 9 and above