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21 October 2014




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News & Events


NBC Launches Leadership in action, I CARE, Campaign

NBC yesterday launched a customer service campaign which will stretch to the end of November and involve the entire NBC Leadership team.  The campaign known as Leadership in action – I CARE, focuses on improving service provision to NBC customers. It is a service focus day for the NBC Leadership Team.The Campaign was launched at NBC Flagship branch, Corporate Branch, in the heart of Dar es Salaam City Centre. NBC Managing Director, Mr. Lawrence Mafuru was the first member of NBC’s executive team to take on this initiative where he engaged NBC customers on various issues pertaining to the bank’s services. Mr Mafuru enquired with customers about their satisfaction level of the bank’s services & recommendations.Leadership in action – ‘I CARE’ initiative is set to run across several NBC branches. The initiative will see 25 branches visited by NBC Leaders between 19th and 30th November 2012.  Of the 25 Branches which will be visited by the Leadership team, 18 of these branches are Dar es Salaam based whereas 7 are upcountry based.The initiative is part of an internal campaign which aims at making Life much easier for our NBC customers. Leadership in action- ‘I CARE’ intends to put NBC customers at the centre of everything that the bank does, and ultimately being closer to customers.To acknowledge the importance of customers in running a successful banking business, The NBC Leadership Team have set aside half a day to spend time in the Banking Halls appreciating and supporting frontline colleagues; sharing in their successes and challenges in providing the required support, as well as receiving critical customer feedback. Among some of the issues NBC Managing Director Mr. Lawrence Mafuru discussed with customers include the issue of card skimming which is currently a problem affecting most of the banks in the country. Commenting on the issue Mr. Mafuru told customers, “Card skimming, is a major issue, particularly in Eastern Europe, where customers are conned out of thousands of hard earned dollars. Over recent times, this issue has become quite troublesome in Tanzania as well, where our customers are conned out of their money, especially through ATMs located in various parts of the city”. Mr Mafuru Added, “The Tanzania Bankers Association has taken note of this issue and plans are underway to address the situation and ensure our customers are protected at all times.”Other concerns addressed by customers included system failure sometimes, which results in customers standing in queues, while awaiting for the system to get back online and have their transactions processed. There were also numerous positive comments from customers, where one loyal customer from Chemi & Cotex Ltd complimented NBC on the immense improvement on turnaround time of TISS processing, from 2-3 days down to just one day.


News Headlines

NBC launches NBC Direct for customers
13 Mar 2014: The Proposition which was launched at New Africa Hotel is a collection of various products packaged together and offered as a bundle at a favourable fee. NBC Direct is offered in three different packages, Gold, Silver and Bronze with the lowest package being charged a monthly fee of less than TZS 5000 per month.


NBC GIVES AWAY A BRAND NEW 2013 SUZUKI SWIFT DZIRE AT THE FINAL DRAW OF THE WEKA UPEWE PROMOTION
27 Feb 2014: Earlier this month NBC held its “Weka Upewe” promotion grand draw. This 3rd and final draw was the conclusion to the promotion launched in October, which saw 12 NBC customers winning different prizes from power generators to Motor Bikes, popularly known as Boda bodas.


NBC LAUNCHES 3 MONTH WEKA UPEWE SAVINGS PROMOTION TO CELEBRATE CUSTOMERS
08 Oct 2013: The campaign which was launched at NBC Head Office in Dar es Salaam, aims at not only celebrating NBC customers for their patronage, but also to encourage a savings culture among NBC customers and clients.


NBC Launches Chinese Currency Offering
20 Aug 2013: In wake of expanding business transaction between Tanzania and China, the National Bank of Commerce (NBC) launched a new offering which will enable its clients and customers to trade with their Chinese counterparts, using the Chinese currency, the Yuan. The launch which was held at the New Africa Hotel in Dar es Salaam was attended by NBC’s customers and clients, NBC’s Managing Director, Mizinga Melu, NBC Senior Management officials and the Ambassador of China to Tanzania, Dr. Lu Youqing and representatives from the mission.


NBC Hosts second Iftar in Zanzibar for its Islamic Banking Customers
01 Aug 2013: The National Bank of Commerce (NBC) today hosted its second Iftar gathering for its Islamic Banking customers in Zanzibar. The gathering aims at bringing together bank officials and customers for breaking fast during the Holy month of Ramadhan. The event which was held at Zanzibar Beach Resort slightly outside stone town, was attended by Zanzibar’s President, His Excellency, Dr. Ali Mohammed Shein and various, high ranking government officials and religious leaders.


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